Lost Item in Japan? | Omotenashi Express

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Lost Item in Japan? We’ll Help You Get It Back.

Fast, simple, and English-friendly item recovery from anywhere in Japan – even after you’ve left.

Submit a Lost Item Request

What is Omotenashi Express?

Lost item in Japan? You’re not alone. Each year, thousands of travelers forget items in hotels, trains, and shops across Japan. Getting them back can be confusing — especially if you’re no longer in the country.

That’s where we come in. Omotenashi Express is a fast, reliable, and English-supported service that helps international visitors retrieve lost belongings from anywhere in Japan.

How It Works

  1. Submit a request: Tell us what you lost, when, and where.
  2. We contact the place: We’ll reach out in Japanese on your behalf.
  3. We ship it to you: Once confirmed, we pack and ship it internationally.

Why Choose Omotenashi Express for Lost Items in Japan?

  • English-speaking support
  • Fast and trusted by travelers worldwide
  • Transparent pricing, no surprises

Pricing

  • Basic service fee: ¥2,000
  • Shipping cost depends on country
  • No charge if item is not found

Want to learn more about Japan? Visit the Japan National Tourism Organization.

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