Lost Item in Japan? We’ll Help You Get It Back.
Fast, simple, and English-friendly item recovery from anywhere in Japan – even after you’ve left.
How to Recover a Lost Item in Japan – Step by Step
Lost item in Japan? You’re not alone. Many travelers forget their belongings in hotels, trains, and shops across the country. While Japan has an amazing lost-and-found system, recovering items from overseas can be confusing — especially if you don’t speak Japanese.
Common Items People Leave Behind
- Passports and wallets
- Chargers, phones, AirPods
- Jackets, souvenirs, shopping bags
Why It’s Hard to Recover Lost Items from Abroad
Most Japanese staff are helpful, but communication and international shipping are major barriers. In addition, many facilities do not respond to emails in English.
How Omotenashi Express Can Help
Omotenashi Express offers a fast, simple way to recover your lost item in Japan, even after you’ve left.
- Submit a request: Tell us what you lost, when, and where.
- We contact the place: We’ll speak to them in Japanese on your behalf.
- We ship it to you: Once found, we securely pack and ship it internationally.
Why Use Our Lost Item in Japan Service?
- English-language support (no Japanese required)
- Fast and reliable communication
- Transparent pricing with no surprise fees
Pricing
- Basic service fee: ¥2,000
- Shipping fees depend on destination
- No fee if the item isn’t found
Want to learn more about Japan? Visit the Japan National Tourism Organization.
Ready to Get Started?
Submit your request here and let us help you get your belongings back safely.
Have questions? Contact us anytime — we’re here to help.